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Complaint


 

July Bailey, OBE (Mid Stafford)  to  Dr Sarah Wollaston, Chair, Health Select Committee

Please help & do something with the NHS complaints process, It causes so much misery for families.

 

Complaints were sent to and handled by the managers (all nurses) responsible for the IHTT, officially to Renfrewshire CHP head of mental health,  Nurse Katrina Phillips. The investigation into Dr McAree was carried out by the man responsible for the IHTT, Nurse Alex Buchanan who is the line manager of IHTT team leader,  Nurse Kevin Hernon. The letters appear to have been dealt with by head of admin Jean Still and the letters signed by CHP director, David Leese.

 

Intro

The first thing to say is that everyone involved in this is an employee obliged to carry out instructions,  the harsh language is for the management regime, not the individual. However, there is a fundamental issue. The dangerous, puffed up arrogance of both staff and management. The response was  inadequate,  brazenly obstructive, evasive, without substance and  in bad faith. When substance was requested, none was forthcoming.  It is clear  that Renfrewshire CHP mental health are neither willing nor able to deal with this complaint.

It is utterly outrageous for Renfrewshire CP to treat patients with contempt by employing someone to avoid answering questions like a politician. It caused me a lot of  distress. No human being should be subjected to Jean Still, never mind victims of abuse. I spoke to one of her predecessors (on behalf of a friend) who was intelligent, educated, helpful, engaging, honest and sincere. Everything Jean Still wasn't. Instead I telephoned Renfrewshire CHP chairman's secretary, Anne Gallagher who was by a long way the highest quality and most intelligent person involved while Jean Still was easily the lowest.

 

Although Jean Still  was able to evade every question,  she couldn't conceal the fact that management were out of their depth dealing with  technical issues.  One of the most disturbing aspects was that not only did no one express concern , no one in management or my GP practice expressed the slightest interest in what had happened. They were only interested in circling the wagons.

 

This may seem unfair but these people have refused to answer any of  my questions even under FOI request. When I asked them questions on the telephone, they ran away like children. The images came from Facebook. I discovered Nurse Hernon's page when he failed to answer my letter to him. I gave up when I was told a nurse wasn't a prescriber and couldn't have offered me Valium. I don't know what kind of lie that is. All I ever got from them is dumb insolence, cheek, lies and scrambled nonsense.

 

Nurse Phillips, head of mental health. Appropriately attired.

 

katrina

 

 

 

 

Nurse Hernon, head of the IHTT. This is a video of him doing the ice bucket challenge.

 

 

 

More generally I am horrified that any of those people are in positions of responsibility. The situation is very similar to other nursing management disasters like Mid Stafford and Morecambe Bay.

 

I rejected the chance to teach nurses at Paisley University because I was told by those that teach them that the access students  were in no way capable of doing university work. This woman has a 'degree' in nursing from Paisley University. I mean no absolutely  harm to her.

 

 

 

 

 Complaint about Dr McAree

I sent them a complaint about Dr McAree very similar to the one on this website. It contained background  information about me which would have indicated I was somewhat more capable than they thought. Up to this point, I had been treated with contempt, now Head of Patient Services (Nurse Alex Buchanan) invited me to a meeting with him and head of mental health (Nurse Katrina Phillips). I refused due to his abusive, offhand, dismissive  behaviour on the phone, plus running away like a guilty child, refusing to answer my calls.  Plus the previous outrageous attempt to lure me to the hospital under false pretences (see below).

I very deliberately asked for everything to be put in writing as evidence. This follows the same methodology  a successful complaint made by family to the GMC about a GP in the 1970s.

The reply simply didn't address any of the complaints. It literally ignored every one including the self incriminating letter. It had arrogant, pompous bluster and inappropriate  references to 'evidence based medicine' and the impertinent suggestion that I should go to my doctor because I had a mood disorder without specifying which one. This is indicative of someone out of their depth. 

If we take his reply at face value, which we surely must, Nurse Buchanan appears not to understand the basic concept of a generic name. For example 'colour' is a generic name for a range of colours (red, blue green) , mood disorder is a generic name for a range of disorders. It was like a GP telling a patient he/she had a 'disease' without specifying which one.  or  'Who were you speaking to outside ?'  - 'A person' without specifying a name.

That is scandalous for someone alleged to be the 'head of patient services' in an NHS hospital. Having been shouted at and dismissed before, there is no way I was going to meet someone like that in a mental hospital. What would any adult human being say in response to being accused of having a mood disorder by a nurse who can't speak English well enough to know what  a generic name is ?  What possible reaction would he/she have to such childish nonsense ?

It was pretty well inevitable that he would say something abusive and ridiculous. That's why I got them to reply in writing.

My (understandably) heated response

'I need you to tell me exactly what mood disorder I am supposed to be suffering from and show me a copy of the (dated) reports from the psychiatrists revealing what symptoms they observed that lead them to that conclusion in the roughly 10-15 minutes I spent with each of them. I also want to see a copy of the original GP assessment'.

None of this detailed, (potentially incriminating) evidence was forthcoming. Instead of answering the questions, I got more vague, pompous, rambling  evasion, some of it 'lies' from a nurse Burling in return that could easily have been written by a child. 

page 1, page 2.

Part of the letter claimed ' Olanzapine, which can be appropriately prescribed for anxiety'.   According to  an email from a grown up at the UK  licensing authority, it isn't licensed for anxiety, it's 'off label'. It can only be prescribed in extreme circumstance and the doctor must take full responsibility for his / her actions. The only exceptional circumstance is that I had no anxiety at that time.

Here is an unequivocal condemnation of off label marketing by a US prosecutor .

 

Eli Lilly & Co. said Thursday it pleaded guilty to a charge that it illegally marketed the anti-psychotic drug Zyprexa (Olanzapine) for an unapproved use, and will pay $1.42 billion to settle civil suits and end the criminal investigation.

Laurie Magid, U.S. Attorney for the Eastern District of Pennsylvania, said they hoped cases like this put an end to a pharmaceutical practice known as "off-label" marketing.

"The company made hundreds of millions of dollars by trying to convince health care providers that Zyprexa was safe for unapproved uses," Magid said, noting that they hold the drug maker "responsible for putting thousands and thousands of patients at risk." She added that off-label marketing circumvents "the very process put in place to protect the public."

http://www.nbcnews.com/id/28677805/ns/health-health_care/t/eli-lilly-settles-zyprexa-lawsuit-billion/#.VHa6C9Inmu8

 

The Burling letter was so divorced from any rational view of the situation, I stopped communicating with them because all that was happening was that a bigger and more twisted Gordian knot was being created.  I cut my losses and walked away. I don't regard anything they wrote as serious engagement. If anything, they were worse than the IHTT staff.  They are simply incapable of  engaging with technical issues or telling the truth.

I'm obviously not alone ... there is a mass of such material.

 

BBC - The NHS still has a long way to go to improve the way it handles complaints.

The survey showed more than half felt their complaint had been ignored - more than in other parts of the public sector - and 43% were "dissatisfied" with the outcome. 

Yougov -One in six British adults know of someone whose poor treatment by the NHS has been covered up – and majorities support sacking, prosecuting and removing the pensions of staff found to be involved

 

July Bailey, OBE (Mid Stafford)  to  Dr Sarah Wollaston, Chair, Health Select Committee

Please help & do something with the NHS complaints process, It causes so much misery for families.

 

Here is a page with similar NHS patient abuse.

 


 The Medical Records Saga

 

 

Infantile, but some might say sinister attempt to deceive me into having a psychiatric assessment with the friend of a man I had just complained to the GMC about.

 

Summary.

I was told the only way to get  information I wanted was to see my medical records. A letter arrived with an appropriate leaflet. It turned out to be for a psychiatric assessment with the friend of someone I had just made a complaint to the GMC. I got no reply from a letter enquiring about the nature of the appointment. I told a GP what had happened,  he contacted the psychiatrist (his friend). I got a full admission of what happened but also another offer of an appointment. That really gave me the creeps and made me decide to create this website.

 

Part 1.

I was initially treated with contempt by the head of the IHTT,  Nurse Kevin Hernon, ignoring my first letter, refusing to tell me names of witnesses that I needed for a GMC complaint or why I had a blood test. I apologised in the letter  for bypassing him due to him  being team leader (and most likely to be responsible for orchestrating the abuse). He refused to answer my calls. When I threatened to contact a director of the CHP, he responded that the only way to get the  information was to see my medical records.  I simply didn't believe that.

However, I contacted head of admin Jean Still  about seeing the records. She was consistently evasive, obstructive, abrasive and abrupt from the start , so I phoned the CHP director's secretary Anne Gallagher (by far the most intelligent, human and decent person involved).  

 She told me she had passed the request to to Jean Still.  I got a phone call from head of patient services Nurse Alex Buchanan about said medical records. He was aggressive, dismissive and offhand when I suggest interviews with vulnerable individuals should be recorded,  before  running away when I said there was a serious problem with the IHTT.  He also refused to take my calls. 

 

Part 2

I then received a letter from a Dr Kinniburgh asking me to go for an appointment. In the envelope was a leaflet about medical records. I immediately smelled a rat  because the letter itself didn't mention medical records, it was a standard patient appointment letter. I called his secretary twice, each time she lied  the appointment had been made my GP despite me telling her three reasons it couldn't have been him. Kinniburgh also told me the same lie through a 3rd party. GPs can't make appointments, only referrals. I hadn't seen him for 5 months.

In fact it was done with the collusion of my former GP Craig McColl who shouted at me because he was furious I had complained to the GMC about his friend, Mark McAllister.  Remarkably McColl admitted to doing something he couldn't have done, namely make an appointment for me. As just stated GPs can't make appointments, only referrals. He is a very cheeky boy.

He was particularly upset when I told him at Dr Pope had revealed Mark McAllister had exactly the same abusive behaviour issues at university. At one point I told him I hadn't been elated at the Charleston Centre. I was furious he had gone behind my back and the  gormless twit pointed at me to indicate that I was elated. It's clear from my medical records that he doesn't even understand the meaning of the words he uses. I made an appointment to see an adult, the senior partner, Dr Slaven next day who confirmed that I was not elated (but upset).

 I wrote to Kinniburgh asking for clarification. Preposterously he didn't reply even though he had made an appointment with me. He would certainly have incriminated himself if he had. The hubris and contempt for patients of these people is astonishing.

Another fundamental issue is that  his secretary spoke to me as if I was a dog, ignoring everything I said. I know this is a horrible thing to say, but it was like talking to a three year old. I taught in FE college 13 years, I never thought of anyone being stupid.

 The letter itself wouldn't have fooled a child. What were they going to do when they got me to the hospital ? Did they think I wouldn't notice ?

 I confirmed that McAllister had made the appointment in a conversation with someone at Dykebar Hospital who accessed the computer records.   It was for a psychiatric assessment with his colleague, Alistair Kinniburgh, not to see medical records as was suggested by the leaflet.  I said 'do you know a horrible, creepy obnoxious little man by the name of Mark McAllister'. She laughed and said 'I certainly do'.

I spoke to a GP (Dr Craig McColl* at Greenlaw) telling him I had discovered the subterfuge. He nearly jumped out of his skin.  He (must have) related Kinniburgh who sent me another, even creepier  letter, with even more lies, again asking me to have an appointment.  He acknowledged that he hadn't  replied to  me and the appointment had been made by his colleague Mark McAllister. He claimed McAllister was  concerned about my mental health and wanted to  make an appointment. for me. If he was concerned, he would have said so back in September when last saw him and not wait until the end of November, just after I had complained to the GMC .

The unspeakable cheek and hubris of this little guy is unbelievable.  Not only are they incredibly slimy they are knuckle dragging morons.

 

This is Kinniniburgh's letter to me.

For example

1. I am sorry that you did not attend today for our first appointment.

He claims this was dictated on the 9th, but not sent until the 18th , received on 22nd. I assume that is a  lie.

2. I acknowledge that you had already written to me about certain matters and I had not yet responded.

That's because he would have incriminated himself  by having to admit the appointment was for a psychiatric assessment made by his friend, not to see medical records.

3. The reason I have sent you this appointment is that your General Practitioner referred you to Paisley Mental Health Services earlier this year as he thought you were unwell and requested specialist advice.

Another lie (or mistaken assumption). I confirmed with my GP that I asked him to speak to a psychiatrist about an unknown (but assumed medical) exhaustion problem that I had presented to a number of GPs over the years. He (GP) says the (specific) referral to the IHTT had nothing to do with him and he couldn't understand it. I have a letter from CHP director David Lees discussing the appropriateness of  Olanzapine for anxiety. Nothing else. They only said that because I told them I had suffered anxiety in the past.

4. You will remember subsequently attending Dr McAllister's clinic at the Charleston Centre. Dr. McAllister to some extent agreed with your GP's concerns regarding your mental health and had hoped to offer you a full assessment and possibly some treatment.

This is simply compounding the previous mendacity. I saw McAllister for the first and only time on 13th September for around 15 minutes. I refused to see him again next day. I was discharged from the IHTT on the 17th September, I discharged myself from his and Dianne Jeffrey's care shortly after. I refused an appointment with him around the same time at the reception of the Charleston Centre. I told two nurses that I would never see him again. There is no question that message would have been relayed to him because the appointment was changed to another doctor.

If he was concerned about my health, he would have mentioned his concern about me around then, not on the 29th November when the Kinniburgh appointment letter was sent and after he had heard from the GMC to whom I had made a compliant about him. This was obviously an act of retribution or self defence at the very least. Kinninburgh was extremely foolish to get involved in this plot without knowing anything about me or the complaint against McAllister. Dr Kinniburgh  was lying in that letter, which is pretty unpleasant  behaviour for any adult, never mind a doctor.

There was a general tactic to claim I had an unspecified mental health condition in order to draw me into treatment or to accuse me of having one to justify their behaviour . To be lured to a mental hospital under false pretences by someone with legal powers of detention, who appeared to be looking for revenge was disturbing. Especially after I had been discharged with no mention of a mental health issue.

However, the original idea for seeing medical records came from Nurse Hernon.

Subjecting whistle blowers to psychiatric assessments is apparently a common tactic  in the NHS according to paediaterician whistleblower David Drew. In his book,  'Little Stories of Life and Death' he details how it was used against him.  Dr Drew is of course a man at the opposite end of the human decency scale from the perpetrators of this  scam .

 

 

There is a separate page about the Greenlaw GP practice here

 

This is evil.

 

Exclusive: NHS watchdog claimed that whistle blower Kay Sheldon was 'mentally ill'

After a short telephone conversation and without ever meeting Mrs Sheldon, who has a 26-year history of depression and is an expert in advocacy and patients’ rights, the doctor described her as possibly suffering from “paranoid schizophrenia”. He also “strongly recommended” that Sheldon’s medical history be obtained “in confidence” and that she should be “assessed or else removed from her position”.

 

I also read this around the same time.

Scots widow of ‘wrongly sectioned’ duke calls for mental health overhaul

The Duke of Hamilton, who was the Premier Peer of Scotland, was suffering from vascular dementia when he was sectioned under a short-term certificate in 2009.

His wife described how the couple were duped into visiting hospital by a psychiatrist and mental health worker who claimed they wanted to assess the Duke’s medication over a 48-hour period.

Revealing she has never been offered an explanation for the detention of her husband, who died months later aged 71, Lady Hamilton insisted no one medical practitioner should have the power to